Easy Guide On How To Cancel Order On Jumia

Online shopping has undoubtedly transformed the way we shop, offering convenience and an array of choices at our fingertips. However, there are times when circumstances change or decisions are reconsidered, and cancelling an order becomes necessary. If you’ve made a purchase on Jumia and find yourself in such a situation, worry not!
In this guide, we’ll walk you through the simple process of cancelling an order on Jumia.

How To Cancel Order On Jumia

If you ever change your mind about an order you made on Jumia, here’s how you can take the step back;

Step 1: Log in to Your Account

The first step to cancelling an order on Jumia is to log in to your account. This is essential to ensure that you have access to all your recent purchases and the necessary tools to manage your orders.

Step 2: Access Your Order History

After logging in, navigate to the “My Orders” section. Here, you will find a list of all your recent orders. Locate the order that you wish to cancel. Click on it to access the order details.

Step 3: Check Cancellation Eligibility

Before proceeding, it’s important to check if your order is eligible for cancellation. Some orders may have already been processed and shipped, making cancellation impossible. Jumia typically allows cancellations within a certain time frame after the order has been placed.

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Step 4: Initiate the Cancellation

Assuming your order is still eligible for cancellation, look for the “Cancel Order” option on the order details page. Click on it to initiate the cancellation process.

Step 5: Choose Cancellation Reason

Jumia values feedback from its customers, and when cancelling an order, you’ll likely be asked to provide a reason for your decision. Choose the most relevant reason from the options provided. This information can help Jumia improve its services in the future.

Step 6: Confirm Cancellation

Once you’ve selected the cancellation reason, you’ll be prompted to confirm your decision. Take a moment to review your choice and ensure that you indeed want to cancel the order. If you’re sure, click on the “Confirm Cancellation” button.

Step 7: Await Confirmation

After confirming the cancellation, you’ll receive a confirmation message on the screen. Additionally, Jumia will send you an email confirming the cancellation of your order. This email will include details of the cancelled order and any relevant refund information.

Step 8: Monitor Your Refund

If you’ve already made a payment for the cancelled order, you should keep an eye on your payment method for the refund. Jumia typically processes refunds within a certain period of time. If there are any delays or issues, don’t hesitate to reach out to Jumia’s customer support for assistance.


In a world of evolving e-commerce, cancelling an order has become a straightforward process, and Jumia aims to make it as seamless as possible for its customers.
By following these simple steps, you can cancel an order on Jumia without unnecessary stress. Remember that timely action is key, as the cancellation window is often limited.

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As always, if you encounter any difficulties, Jumia’s customer support team is there to help you navigate any challenges you may face.

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