How To Cancel An Order on Jumia: A Step-by-Step Guide

Jumia is an e-commerce platform and digital marketplace that operates primarily in Africa. It was founded in 2012 by Sacha Poignonnec and Jeremy Hodara and is often referred to as “the Amazon of Africa.” Jumia provides a wide range of products and services, including electronics, fashion items, home appliances, beauty products, and more, which customers can purchase online.

Jumia’s business model involves connecting buyers and sellers on its platform, enabling individuals and businesses to buy and sell products and services. It operates in multiple African countries, including Nigeria, Kenya, Egypt, Morocco, and others. The company offers various payment and delivery options to cater to the diverse needs of its customers across the continent.

Jumia’s purpose is to make e-commerce accessible and affordable for everyone in Africa. It aims to provide a convenient and reliable way for people to buy and sell products online, and to support the growth of the African economy.

Whether you’re a seasoned Jumia shopper or just getting started with online shopping, understanding how to cancel an order is a valuable skill. We’ll take you through the entire process, including the necessary prerequisites and important considerations. By the end of this guide, you’ll be equipped with the knowledge to confidently cancel your order on Jumia whenever the need arises.

Can a customer cancel a Jumia order?

Yes, customers can cancel orders on Jumia. There are a few reasons why they might want to do so:

  • They may have changed their mind about the purchase.
  • They may have found a better deal elsewhere.
  • The product may have gone out of stock.
  • They may have realized that they don’t need the item anymore.
  • They may have had a problem with their payment.
  • They may have received a damaged or defective product.
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How to cancel an order on Jumia

To cancel an order on Jumia, customers can follow these steps:

  1. Log In to Your Jumia Account: Start by logging in to your Jumia account. You need to be logged in to access your order history and initiate the cancellation process.
  2. Access Your Order History: After logging in, go to your account dashboard and navigate to the “ORDERS” section. This is where you can find a list of your recent orders.
  3. Select the Order to Cancel: Locate the order that you wish to cancel and click on “SEE DETAILS” to view the order details.
  4. Initiate the Cancellation: The next is to locate the ‘CANCEL ITEM’ option.
  5. Follow the Instructions: Jumia will then prompt you to provide a reason for canceling the order. Be sure to select the appropriate reason from the provided options.
  6. Submit the Cancellation Request: After providing the reason, submit your cancellation request.
  7. Contact Customer Support (not necessary): In some cases, you may need to contact Jumia’s customer support to ensure the cancellation is processed promptly. They can provide you with further assistance if necessary.
  8. Wait for Confirmation: After submitting your cancellation request, Jumia will review it. You should receive a confirmation email or notification once your request is processed.
  9. Refund Process (if applicable): If you’ve already made a payment for the canceled order, Jumia will initiate the refund process. The time it takes to receive your refund may vary depending on your payment method. In most cases, they’d credit your Jumia wallet and you’d be able to use it for your next purchase.
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Kindly Note: The ability to cancel an order may depend on the order’s status. If your order has already been processed and shipped, canceling it may not be possible, and you may need to consider returning the items once they are delivered.


In conclusion, canceling an order on Jumia can be a straightforward process when you follow the appropriate steps. While the specific procedures may vary, especially since my last knowledge update in September 2021, the general guidelines outlined in this article should help you initiate the cancellation of an order with confidence.

Remember that timeliness is essential when canceling an order. The sooner you act, the more likely it is that your request can be processed before the order is shipped.

Always check Jumia’s official website or contact their customer support for the latest and most accurate information regarding their order cancellation policies and procedures, as they may have evolved or changed over time. By staying informed and following the appropriate steps, you can ensure a smooth and stress-free shopping experience on Jumia.

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