How To Block Your Access Bank ATM Card: A Step-by-Step Guide

Losing your ATM card can be a distressing experience, but it’s essential to act swiftly to protect your finances and prevent unauthorized access to your account. Access Bank understands the importance of security, and they’ve made it relatively simple to block your ATM card when needed. In this blog post, we’ll guide you through the process of blocking your Access Bank ATM card to ensure your financial safety.

Why Should You Block Your ATM Card?

Blocking your ATM card is a crucial step to prevent unauthorized transactions and safeguard your hard-earned money.
There are various reasons you might need to block your card:

  • Loss or Theft: If you have lost your ATM card or suspect it has been stolen, it’s crucial to block it immediately to prevent any unauthorized use.
  • Suspicious Activity: If you notice any suspicious transactions on your account statement, blocking your card can stop further unauthorized access to your funds.
  • Security Precaution: If you’re going to be away from your card for an extended period, blocking it temporarily can provide an extra layer of security.

Now, let’s get into the steps to block your Access Bank ATM card.

How To Block Your Access Bank ATM Card

For people looking to block their Access Bank ATM cards, here are the steps;

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Step 1: Contact Access Bank Customer Service

The quickest way to block your ATM card is to get in touch with Access Bank’s customer service. You can reach them through the following channels:

Phone: Call Access Bank’s 24/7 Customer Care Center at *901# or their dedicated customer service line.
Email: Send an email to the bank’s official customer service email address.
Visit a Branch: If you prefer an in-person approach, you can visit your nearest Access Bank branch.
When contacting customer service, provide them with your account number and any relevant information about your card. They will guide you through the process and ensure your card is blocked.

For people who would prefer phone calls, you can reach them through the following numbers:

Access Bank Customer Care: +234 1-2712005-7
Access Bank Toll-Free Line: 0700CALLACCESS (07002255222377)
Access Bank International Helpline: +234 1-440 6998

When you call, inform the customer service representative that you want to block your ATM card. They will guide you through the necessary procedures.

Step 2: Provide Your Account Information

To verify your identity and ensure that you have the authority to block the card, the customer service representative will ask you for some information.

Be prepared to provide the following:

  • Your full name as it appears on your account
  • Your account number
  • Any other information they might request to verify your identity

It’s essential to provide accurate information to expedite the process.

Step 3: Answer Security Questions

Access Bank takes security seriously, and during the call, you may be asked to answer security questions related to your account. This is to ensure that you are the legitimate account holder and not someone trying to block the card without authorization.

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Step 4: Confirm the Card to Block

You will need to specify which ATM card you want to block if you have multiple cards linked to your account. Provide the details of the card, such as the card number, expiration date, and the name on the card. This will help ensure the correct card is blocked.

Step 5: Receive Confirmation

After verifying your identity and card details, the customer service representative will confirm that your ATM card has been successfully blocked. They will also provide you with a reference number for your records. Keep this reference number safe, as it may be necessary for future inquiries.

Step 6: Visit the Nearest Access Bank Branch

While your card is now blocked to prevent further unauthorized transactions, it’s essential to visit your nearest Access Bank branch as soon as possible. Here, you can request a replacement card and discuss any concerns you may have regarding your account.


Blocking your Access Bank ATM card is a straightforward process that should be done immediately when you suspect it’s lost or stolen. By taking prompt action and following the steps outlined in this guide, you can safeguard your finances and minimize the risk of unauthorized transactions. Remember always to keep your ATM card and account information secure to prevent such incidents in the future.

When faced with the unfortunate situation of a lost or stolen card, acting swiftly and responsibly by following the steps mentioned in this guide is the key to mitigating risks and ensuring the security of your funds. Access Bank’s customer service is there to assist you in this process, and visiting your nearest branch for a card replacement further solidifies your financial security.

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Remember, while the steps provided here are specific to Access Bank, the general principle of blocking a lost or stolen ATM card applies to all financial institutions. Being proactive and vigilant in protecting your financial assets is an essential part of responsible banking. Keep your card details confidential, monitor your account statements regularly, and take immediate action in the event of card loss or suspicious activity. By doing so, you can enjoy greater peace of mind in your banking transactions.

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